PRO BUILD INCLUDED

Every e-bike purchased from BV eBikes includes our Pro Build Service:

• Professional assembly & safety check
• System setup & adjustment
• Ride-ready inspection
• Includes a complimentary 100-mile tune-up

PRIORITY SERVICE

• Priority scheduling
• Streamlined diagnostics
• Access to brand-supported parts
  

WARRANTY SUPPORT

We assist with all warranty claims and communication.

• Most brands cover parts; labor coverage varies
• If labor is not covered, standard service rates apply
• Some manufacturers reimburse customers directly

SERVICE RATES

• Labor billed at standard shop rates
• All work approved before proceeding

STORAGE POLICY

Bikes must be picked up within 14 days of completion unless other arrangements are made

• $10/day storage fee after 14 days
• Bikes left over 30 days may be considered abandoned

Thank you for supporting a local shop-we're here to keep you riding!

DIAGNOSTIC FEE REQUIRED

A $40 diagnostic fee applies to all e-bikes not purchased from BV eBikes or brands we do not carry.

This includes:

• Full system check & troubleshooting
• Electrical/mechanical diagnosis
• Repair estimate

Basic bike repairs (tires, tubes, chains, brakes, etc.) do not require a diagnostic fee.

If a repair is quick and straightforward, we may reduce or waive the diagnostic fee at our discretion.

Parts & Compatibility Support
Level 1 - Quick Lookup (No Charge or Minimal Fee)

If the part is obvious and quick to source (common tubes, chains, brake pads, etc.),

→ No additional fee

Level 2 - Basic Research ($15-$25)

If it requires a quick lookup or verification (5-15 minutes):

→ $20 Parts Support Fee

Level 3 - Advanced Sourcing ($50+ or Hourly)

If it requires extended time, emails, or manufacturer outreach:

→ $50 minimum or $95/hour

OR you may source and provide your own parts

REPAIR & LABOR

Standard labor rates apply for all repairs Approval required before work begins

IMPORTANT NOTES

• Parts availability is not guaranteed
• Repair timelines may vary
• We are not responsible for
• compatibility of customer-supplied parts
• Some e-bikes may be deemed non-serviceable

STORAGE POLICY

Bikes must be picked up within 14 days of completion.

• $10/day storage fee after 14 days
• Bikes left over 30 days may be considered abandoned

Thank you for understanding as we work to provide safe, high-quality service for every rider.